View all jobs
System Administrator 2
Hanover, MD · Information TechnologyREQUIRED SKILLS/ABILITIES:
- TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
Seeking a Systems Administrator with the following:
|
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.
Provide support for implementation, troubleshooting and maintenance of IT systems. |
Manage the daily activities of configuration and operation of IT systems. |
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. |
Provide assistance to users in accessing and using IT systems. |
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. |
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. |
Provide support for the escalation and communication of status to agency management and internal customers. |
Optimize system operations and resource utilization, and perform system capacity analysis and planning. |
Provide support for the dispatch system and hardware problems and remains involved in the resolution process. |
Provide in-depth experience in trouble-shooting IT systems. |
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. |
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. |