• TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

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Sourcing for SA2  candidates with strong skills in: - Systems troubleshooting including hardware and software, Linux, Analysis capabilities, Communications, Java/ Scripting in ruby/python/bash, SOP development, Familiarity with: Rancher, Ansible, Elastic Search, Redis, Solr, Data Flow, Docker and Kubernetes. - Linux skills, Nagios, Grafana, Prometheus Experience with RTRG Mission analytics operation and use - Monitoring OS and Applications - Troubleshooting OS and Applications and escalating as required Troubleshooting dataflow and escalating as required Troubleshooting network issue and escalating as required Ability to read a variety of Graphs of systems information and interpret them to discern correct operations Good communications skills written and verbal Ability to dissect complex issues and generate concise accurate status Generating metrics and reports for submission to customers using disparate data sources Generating SOPs for use by the members of the Watchdesk and/or customer’s Ability to lead small team of WD shift personnel Ability to direct and provide meaningful guidance to teammates Maintain schedules as required

Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Qualifications
- Provide support for implementation, troubleshooting and maintenance of IT systems
-Manage the daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Provide assistance to users in accessing and using IT systems
-Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
-Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
-Provide in-depth experience in trouble-shooting IT systems
-Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
-Provide detailed analysis and feedback to management and internal customers for escalated tickets