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Technical Help Desk Technician 1

Hanover, MD · Information Technology
REQUIRED
  • TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED

​​​​​​Skills Needed: JIRA, good communicator (written & oral), be able to work in a fast-paced environment on a high visibility team, past help desk experience, analytical skills

REQUIRED SKILLS:
​​​​​​Six (6) years experience supporting help desk activities responding to complicated user questions on a variety of software packages and local area network issues, leading helped desk teams, and providing guidance to junior help desk technicians; Knowledge of a variety of supported computer software and local area network operations. High School Diploma or GED is required.
Qualifications
-Respond to moderately complex or non-routine user questions on a variety of software packages and local area network issues
-Perform various administrative duties using a variety of software packages
-Provide technical assistance under supervision
-Respond to complicated user questions on a variety of software packages and local area network issues
-Suggest and initiates improvements in computer help desk processes and operations
-Work with information resources staff to share computer user issue
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