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Senior Systems Engineer w/ 12 years experience

Annapolis Junction, MD · Information Technology
+REQUIRED SKILLS/ABILITIES:
  • TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

In this role, the candidate will provide Customer Solutions Help Desk support to the Content and Event Warehouses. The candidate will be responsible for resolving end user help desk tickets and for escalating issues to developers. Other job duties required are; reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works. Please be sure to fill out the Highly Desired Skill section in this resume. 

 

·         Highly Desired: Self-starter who is capable of working both independently and in a team

·         Highly Desired: Strong communication skills

·         Highly Desired: Strong customer service and organization skills

·         Highly Desired: Experience using the JIRA ticketing system and Confluence

·         Highly Desired: Experience writing SOPs and documentation

·         Highly Desired: Experience with Analyst tools

·         Highly Desired: Experience as a developer or analyst

 

  • Required - Shall have twelve (12) years experience in system engineering. Seven (7) years experience shall have occurred within the past ten (10) years.

  • Required - Shall have two (2) years experience in the IC.

  • Desired - Experience in developing documentation required to support a program's technical issues and training situations.

  • Desired - Five (5) years experience with Object Oriented and Structured development methodologies, networks, data storage, data modeling, data ontologies, security architectures and CASE tool selection and use.

  • Desired - Five (5) years experience integrating COTS and GOTS products from multiple vendors.

SPECIALIZED EXPERIENCE:

  • Required - Experience in performing and providing technical direction for the development, engineering, interfacing, integration, and testing of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical/nontechnical assessment and management as well as end-to-end flow analysis.

  • Desired - Seven (7) years experience leading, providing technical supervision, and guiding mid-level engineering personnel; solving varied technical/scientific problems; and generating and reviewing designs for technical accuracy, completeness and appropriateness in light of objectives, budget, and schedule.

Education:   A Bachelor's Degree in Computer Science is highly desired which will be considered equivalent to two (2) years experience.  A Master's Degree in a technical field will be considered equivalent to six (6) years experience.
 
NOTE:  A degree in Communications, Computer Science, Mathematics, Accounting, Information Systems, Program Management, or similar degree will be considered as a technical field.

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