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Technical Writer Level 3 w/ 8 years experience

Hanover, MD · Information Technology
Responsible for the preparation, review, revision, and maintenance of technical documents including software and systems engineering, system operations, testing, and user documentation. Writes and edits technical documentation for all of the project’s hardware and software to include installation, configuration and how-to documentation. Creates code documentation for software; produces implementation guides and end-user guides for capabilities; provides field, data definition, and data flow documentation and formats technical publications from pamphlets, technical drawings, and consultations with technical personnel and other available resources.

Job Specific Required Skills:
The User Engagement Lead is a high-visibility, user-facing role that relies upon expert communication, marketing, and user-interaction skills.
Candidate needs to have a willingness or aptitude to take on the following roles as the User Engagement Lead:
• Research and information gathering
• Authoring accurate content (SOPs, high level presentations, knowledge base articles, media related communications)
• Technical editing expertise
• User engagement efforts
• Coordination of events, attending events to represent the project mission
• Regular interactions with current and potential users to field their questions and issues
• Willingness to manage the social media and other methods of communications and marketing strategies
• Identify opportunities to improve processes, information, methods of reaching users
• Building and maintaining relationships with management level representatives to obtain information and approvals where required

Job Specific Highly Desired Skills:
• Video software and/or design tools
• Create, manage and maintain processes where required
• Metrics and reporting
• Survey methodologies

Job Specific Desired Skills:
• Branding
• User training methodologies
• Public speaking interest/aptitude
• Version control software (i.e., Gitlab)

Eight (8) years experience as a TW in programs and contracts of similar scope, type, and complexity is required.. Bachelor’s degree in a technical discipline from an accredited college or university is required. A Master’s degree may be substituted for two (2) years of experience, reducing the
requirement to six (6) years of experience. Four (4) years of additional TW experience may be substituted for a bachelor’s degree.

-Understand basic concepts (to include basic grammar concepts), responsible for writing technical copy for various types of documents
-Assist in preparing and maintaining operations documentation, user guides and manuals and technical publications
-Gather technical information, prepares written text
-Maintain a current internal documentation library
-Use multiple word processing and presentation tools such as MS Word, PowerPoint, and Visio etc.
-Understand basic concepts and write technical copy for various types of documents for a program/project of similar complexity
-Prepare and maintain operations documentation, user guides and manuals and technical publications
-Prepare reports, responses, and briefings targeted to a wide range of audiences
(U) Work with developers to produce quality documentation and training materials
-Coordinate layout and design of documents
-Work on all phases of documentation
- Under general direction, write technical copy for various types of documents for a program/project of similar complexity
- Apply concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts, and other available sources
-Produce defense acquisition documentation, user manuals, training manuals, and other documentation utilized by the end-user community
- Interpret engineering and maintenance drawings, operational procedures to understand and blend large quantities of computer related information
-Research highly technical subject matter, organizes information from multiples sources, and express technical information in written form that is comprehensible to a wide audience of readers
-Produce technical documentation for Cryptologic programs or projects developing analytic tradecraft methodologies
-Work independently preparing and maintaining highly complex systems, programming and operations documentation, procedures and methods
-Provide expert oversight of technical writing and editing to all phases of acquisition and technical documentation for the Program, Project, or Contract
-Act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required

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