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System Administrator Level 2 w/ Heavy Linux and Windows

Annapolis Junction, MD · Information Technology
REQUIRED SKILLS/ABILITIES:
  • TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
Required Skills:
Heavy Linux: Server Builds, Red Hat, Centos; Centrify, IP Tables, SE Linux, Package Installation, Logical Volumes, Hardware Configurations, SSL Keys, Troubleshooting with tcpdump, Basic Troubleshooting.
Windows: Server builds, GPO management, Windows Firewall, SW Installs, updates, SSL Keys, Hardware Configurations, Basic Trouble shooting.
Infrastructure: Snapshot management, VM Hardware Management, creation of VLANS.
Customer service: Troubleshooting issues with customers and pper organizations (e.g. Networks, Operators, Developers, Security, Dataflow, Monitoring). Managing tickets for incidents, Service request, Server requests, and change management responding to queries for pertinent system information, security incident investigation development package installation/upgrade troubleshooting
Preferred- experience engineering and deploying VMWare NSX solutions
Preferred - experience engineering and deploying VMware vRealize solutions
Preferred - VMWARE NSX and vRelaize certifications

Qualification: Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
-Provides in-depth experience in troubleshooting IT systems
-Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
-Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
-Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc
-Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
-Provides support for the escalation and communication of status to agency management and internal customers
-Optimizes system operations and resources utilization, and performs system capacity analysis and planning
-Provides support for implementation, troubleshooting and maintenance of IT systems
-Manages the daily activities of configuration and operation of IT systems
-Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
-Provides assistance to users in accessing and using IT systems

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.  Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.  Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.  Provides support for the escalation and communication of status to agency management and internal customers.  Provides support for the dispatch system and hardware problems and remains involved in the resolution process.  Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
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