TO BE CONSIDERED FOR THIS POSITION YOU MUST CURRENTLY HAVE AN ACTIVE TS/SCI WITH POLYGRAPH SECURITY CLEARANCE WITH THE FEDERAL GOVERNMENT. (U.S. CITIZENSHIP REQUIRED).

Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Required:
This position requires in-scope poly, within 7 years.

The ideal candidate will have experience with RKE2, Kubernetes, Docker, Bash scripting, and Unix systems. You will work closely with senior team members to deploy, manage, and scale our applications and infrastructure.

Key Responsibilities:
• Assist in the design, implementation, and maintenance of CI/CD pipelines.
• Deploy, manage, and troubleshoot applications on RKE2 and Kubernetes clusters.
• Write and maintain Bash scripts for automation and management tasks.
• Manage Docker container deployments and orchestration.
• Monitor and optimize system performance, ensuring reliability and scalability.
• Collaborate with developers to ensure smooth and efficient software releases.
• Participate in on-call rotations and provide support for production environments.
• Document processes, workflows, and configurations.

Qualifications:
• Basic knowledge of RKE2 and Kubernetes.
• Familiarity with Docker and container orchestration.
• Proficiency in Bash scripting and Unix/Linux operating systems.
• Understanding of CI/CD concepts and tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• Ability to learn quickly and adapt to new technologies.

Preferred Qualifications:
• Experience with additional automation tools such as Ansible, Terraform, or Jenkins.
• Knowledge of networking concepts and cloud platforms (AWS).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack)

Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Provide support for implementation, troubleshooting and maintenance of IT systems 
Manage the daily activities of configuration and operation of IT systems 
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
Provide assistance to users in accessing and using IT systems 
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers 
Optimize system operations and resource utilization, and perform system capacity analysis and planning 
Provide support for the dispatch system and hardware problems and remains involved in the resolution process 
Provide in-depth experience in trouble-shooting IT systems 
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance 
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Compensation:
We are committed to providing fair and competitive compensation. The salary range for our positions vary depending on accepted contractual position skill level. These salaries fall within the range of $78,000 to $275,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits:
We offer a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision insurance
• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance
• Retirement Plan: 401(k) plan with company match
• Paid Time Off: Generous PTO, paid holidays, parental leave, and more
• Wellness: Access to wellness programs and mental health support
• Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

• Flexible work arrangements, including remote work options
• Flexible Spending Accounts (FSAs)
• Employee referral programs
• Bonus opportunities
• Technology allowance
• A diverse, inclusive, and supportive workplace culture