TO BE CONSIDERED FOR THIS POSITION YOU MUST CURRENTLY HAVE AN ACTIVE TS/SCI WITH POLYGRAPH SECURITY CLEARANCE WITH THE FEDERAL GOVERNMENT. (U.S. CITIZENSHIP REQUIRED).
Description: As a System Engineer, you are responsible for providing support to our web-based mission application and its customers. This software product is a full life cycle software suite that provides audio & video ingest, storage, query, playback, analysis, and transcription features. Our application is used by national and tactical analysts on small systems (laptops) and large systems (server farms). You will be working with technologies including Amazon Web Services / VMs, Kubernetes, Docker, Grafana, Kabana, GitLab CI/CD, Jira, and Confluence. 
Responsibilities:

• Manage and provision cloud infrastructure
• Implement and maintain CI/CD pipelines
• Monitor performance across Tier 1 systems
• Ensure system security and compliance
• Resolve customer support tickets through Jira Service Desk
• Document testing and standard operating procedures (SOPs)
• Perform application testing, including test case creation and maintenance
• Execute application deployments and upgrades
• Assist in migration efforts to a HCI environment
• Provide application training and demos to a variety of customers
• Collaborate with development teams and users to design and implement new features
• Occasionally respond to mission-critical after-hours calls
• Participate in minor CONUS/OCONUS travel (~1–2 times per year)

Required Skills:

• Experience with GitLab and CI/CD pipelines
• Experience working in Linux environments (RHEL 8/9, Rocky 8/9)
• Experience with Grafana
• Experience with Jira and Confluence
• Experience providing customer support through Jira Service Desk
• Experience with containerized applications (Docker, Kubernetes)
• Experience with HCI and/or AWS Cloud services
• Experience with STE/STN & OS hardening

Desired Skills:

• Experience with ElasticSearch and Kibana
• Experience with IT Instances Authoritative Data Source (ADS)
• Experience with Terraform & Ansible

YOE / Degree Requirements: 14 years of experience with a Bachelor’s Degree in a technical discipline or 18 years without the degree

Compensation:
We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits:
We offer a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision insurance
• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance
• Retirement Plan: 401(k) plan with company match
• Paid Time Off: Generous PTO, paid holidays, parental leave, and more
• Wellness: Access to wellness programs and mental health support
• Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

• Flexible work arrangements, including remote work options
• Flexible Spending Accounts (FSAs)
• Employee referral programs
• Bonus opportunities
• Technology allowance
• A diverse, inclusive, and supportive workplace culture