REQUIRED:

TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

Responsible for providing customer support, including coordinating and orchestrating customer relations, program meetings; Responsible for coordinating with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities.

Three (3) years experience in Computer Science, Computer Engineering, or a related discipline. One (1) year experience providing customer support, including coordinating and orchestrating customer relations, program meetings, and knowledge of query syntax, data flows, and traffic manipulation. One (1) year combined experience in using word processing/desktop publishing, spreadsheets and graphic presentation programs. Knowledge of coordinating with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities is required. Associate’s degree in a technical or business discipline from an accredited college or university is required. Two (2) years of additional related experience may be substituted for an associate’s degree.
Understand query syntax, data flows, and traffic manipulation.
Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities.
Provide customer support, including coordinating and orchestrating customer relations, program meetings,
Design and implement strategy and communications campaigns to engage all levels of stakeholders
Create marketing and educational materials to support the strategy and communications efforts
Oversee community engagement to maximize engagement advocacy
Effectively translate data findings into insights that can be easily understood by stakeholders

Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits: We offer a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision insurance

• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance

• Retirement Plan: 401(k) plan with company match

• Paid Time Off: Generous PTO, paid holidays, parental leave, and more

• Wellness: Access to wellness programs and mental health support

• Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

• Flexible work arrangements, including remote work options

• Flexible Spending Accounts (FSAs)

• Employee referral programs

• Bonus opportunities

• Technology allowance

• A diverse, inclusive, and supportive workplace culture