REQUIRED:

TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)

​​​​​​Requirements:

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

• Provide the daily activities of configuration and operation of IT systems

• Provide assistance to users in accessing and using IT systems

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers

• Optimize system operations and resource utilization, and perform system capacity analysis and planning

• Provide in-depth experience in trouble-shooting IT systems

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

 5-12 years experience. 5 years of experience can be substituted for a degree. CWIP IAT Level 1 or 2.

Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise.

Benefits: We offer a comprehensive benefits package, including:

• Health Coverage: Medical, dental, and vision insurance

• Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance

• Retirement Plan: 401(k) plan with company match

• Paid Time Off: Generous PTO, paid holidays, parental leave, and more

• Wellness: Access to wellness programs and mental health support

• Professional Development: Opportunities for growth, including tuition reimbursement

Additional Perks:

• Flexible work arrangements, including remote work options

• Flexible Spending Accounts (FSAs)

• Employee referral programs

• Bonus opportunities

• Technology allowance

• A diverse, inclusive, and supportive workplace culture