Provide support for implementation, troubleshooting and maintenance of IT systems.
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Manage the daily activities of configuration and operation of IT systems.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
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Provide assistance to users in accessing and using IT systems.
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Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Provide support for the escalation and communication of status to agency management and internal customers.
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Optimize system operations and resource utilization, and perform system capacity analysis and planning.
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Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
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Provide in-depth experience in trouble-shooting IT systems.
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Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
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Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
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